Spilt some wine on your baby?

 

Or water, or... coke?!

Here’s what to do... and also not what to do:

If you KNOW that water has entered the Mac through the keyboard or the vent slots, then DO NOT try and restart it if it shut down!

All that will happen is that you will try time and again to put more electricity into a board that is already shorting out. The chances are that you will only cause more damage!

DO NOT turn it upside down or on it’s end or side, you will only move the liquid around and get more of it into places it hasn’t reached already.

DO NOT put it in the airing cupboard or wave a hairdryer at it as that won’t help.

DO put it in a plastic carrier bag, call me and as long as I’m available you can bring it straight to me... unless it’s 2am, in which case you can wait until after breakfast.

DO keep it as level as possible in transit.


Then you can leave it with me to find out how much or how little damage has been done.

You can rest assured that the problem will not go away on its own and the longer it is left, the worse it will get!


Here’s what happened when Sally took her wine-infested Macbook Pro to John Lewis to ask for a repair:

I took my four month old MacBook Pro into John Lewis Peterborough for repair recently (job no 1014341) It was duly sent away to Regenersis who found it had liquid damage. It had had about 15ml of wine spilt on the lid, top left of the unit.


Thirteen days later I was told it was irreparable unless it had new parts, including a logic board, and that the cost would be £1100. I declined the replacement of parts as, in my judgement, that was a ridiculously high cost.


I took the Mac to my local Mac man - Tony at Animacs. Within a few hours he contacted me to say my laptop was working and that he had fully tested it and there were no apparent problems. He had dismantled it, cleaned the whole laptop, washed the logic board, dried it and cleaned it again with some magic liquid. It cost me almost a thousand pounds less and was back in my hands within 12 hours!


I feel this does not reflect well on John Lewis, who I had previously trusted to provide  the best, fairest and trustworthy service. I certainly will not be rushing back to buy anything from them now. To add insult to injury when I called John Lewis Peterborough to explain that I'd had it fixed at a fraction of the cost, the guy was very rude and constantly talked over me, I could hardly squeeze a word in. In the end I had to hang up as it was futile trying to speak. Not the service I would expect from john Lewis at all.


Kind regards


Sally Pinnegar


There is NO excuse for that at all. If your windows need cleaning, you don’t replace them do you? No, thought not!



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